Self-service bikes Zoov
Everything you need to know about our self-service electric bikes in Paris and Bordeaux.
Download the app
Create an account for free
Use your email address and phone number
Register a payment card
€0.25/minute or monthly subscription, no unlock fees
Take a bike
Enter your destination
The app finds a Zoov nearby to get there
Unlocking your Zoov
Simply scan the bike’s QR code or enter its serial number
Experience an exceptional journey
Integrated navigation will take you safely wherever you need to be
End your ride
Follow the app’s parking instructions
Depending on neighborhoods, you will have to park at a station or in free floating
End your ride with one tap
Bam, your Zoov is locked. Have a nice day!
Our support team is available 7 days a week:
Over the phone: +33 1 76 35 09 95
Via email: email@example.com
Via the app’s Live Chat
The price we will charge you is based on the trip duration : 0,25€ per minute, every started minute is due.
Any trip started will be charged at least €0.50, unless you have a promotional code. If you were unable to make your trip, please let us know in the comment section in the app at the end of the trip.
You wanna make a pause during a trip? This function is mainly useful if you need to secure the bike for a brief moment, since it doesn't stop the billing of your trip.
You can also subscribe to one of our subscriptions from the Zoov application.
With Zoov referral, you can please your loved ones while earning free minutes!Offer your family and friends 20 free minutes on their first trip and receive 20 minutes of credit every time they use Zoov for the first time.
If you are already a Zoov user and wish to refer a new user:
- You can share your invitation code from the "Free Zoov rides" section of the Zoov application: use the "share" button to send a clickable link to your future referred, or simply copy and paste your invitation code into a personalized message on social networks for example.
- Each time one of your referred makes their first trip in Zoov, 20 minutes of free use will be credited to your account! You can consult your balance of free minutes in the same "Free Zoov rides" section of the application.
If you are a new Zoov user:
- If your has sent you a clickable link, you just have to follow it so that the Zoov application opens on your smartphone (after having offered to download it).
- If your friend has sent you their invitation code, simply enter it in the "Payments and discounts" section of the application before making your first trip.
- Once the link or code has been entered, a message will confirm that your first trip will benefit from the 20 free minutes.
The referral code can only be applied on the first trip of a new user:it is therefore not possible to enter the codes of several different users.On the other hand, you can yourself refer as many new users as you want ... Free minutes!
Add promotional code
You can add a promotional code directly in your Zoov application, for this:
- Click on your profile icon at the top left of the homepage
- Click on the "Payment and discounts" section
- Click on "Add a discount code"
This will automatically be taken into account in the pricing of your next trip.
Do not hesitate to contact us via ourLive Chatby clicking on the "❔" icon at the top of the application's home page or by joining our telephone support on+33 9 74 99 02 66.