Zoov Life is a long-term electric bike rental service.

We provide  rental of our bikes on a monthly basis:

• Once the subscription has been created from the Zoov Life mobile app, you can enjoy a personal bike.
• You'll get our latest bike model.
• Unlocking and locking thanks to the Zoov Life badge ((if your bike is not compatible, you can ask for it)
• All functionnalities available in the Zoov Life app (locking, unlocking, GPS navigation, help & assistance, etc.)
• You benefit from theft insurance and technical assistance at home.
• No more area restrictions; you can circulate and end your trip wherever you want.
• luggage rack (on request)

---------------

⚠️ The area covered by our operations allowing you to benefit from technical assistance is located in his territories. Outside this area we can't ensure to intervene in less tan 48h.

1. Antony
2. Massy
3. Palaiseau
4. Sceaux
5. Verrières-le-Buisson
6. Igny
7. Gif-sur-Yvette
8. Orsay
9. Bures-sur-Yvette
10. Bourg-la-Reine
11. Villebon-sur-Yvette
12. Saclay
13. Jouy-en-Josas
14. Saint-Aubin

The Zoov Life solution has been designed for personal and private use.

If you have any difficulties with the app, do not hesitate to contact us via our Live Chat in the app or by telephone on +33 9 74 99 73 31. You can also send us an email at help.life@ zoov.eu

Your subscription is offered at €69/month and is non-binding. You are free to cancel it whenever you want.

(Don't worry, you can register again whenever you want 🙂)

✨ You will always be able to use our self-service bikes with the Zoov Sharing app if you are not using your bike (repair or otherwise). Even better: 100 minutes / month will be offered to you on request, usable only on the Zoov app (and not Zoov Life).

The long-term rental offer is accessible to people over 18 years old.

To subscribe to this offer, you must download the Zoov Life mobile app and enter your personal informations (mobile phone, address, email, etc.)

✨ If you already have a Zoov account, we've got you covered! All you need to do is download the new app and log in to your Zoov account.

All you have to do is confirm your subscription using your payment method and you're done!

In the event of a breakdown, loss of equipment and/or accessory, our team undertakes to intervene within 48 hours to repair your bike, or provide you with a new one if the repair requires more time, at the location of your choice.

You can report your problem directly from the mobile app from the "Help and Assistance" page: do not hesitate to describe the problem precisely by adding photos if necessary.

Our Customer Service will then get back to you quickly to tell you what to do next.

⚠️ We remind you that for the technical assistance to be effective you must be in the area covered by our operations ⚠️

Operating area 

The bike has been designed to fit the majority of people (from 160 to 190cm). It is still equipped with an adjustable saddle.

We remind you that the bikes made available are not new, other users have been able to enjoy them before you. Rest assured that our bikes are regularly checked by our operational team.

In addition, when pairing your bike, the application will ask you to send us a photo of the bike, this will allow you to make an inventory at the same time. If you notice anything abnormal, do not hesitate to notify us.

Your bike is fitted with a motor self-locking system and an anti-theft alarm. The activation of these two functions is ensured when the battery is inside the bike. In general, we therefore advise you to have a chain or U-type lock, whether the bike has its battery or not.

You will be able to attach a standard child seat to the luggage rack* (removable). All child seats are compatible except those that attach to the seat post.

Warning: The combined weight of the child with the child seat must not exceed 27 kg.

⚠️ The bike cannot support a total load of more than 120 kg. The basket can support 5 kg max and the luggage rack 27 kg max. Please note: the use of a trailer is not permitted.

*The luggage rack is available on request from the customer service.

💡Tip: If you can't find your bike, you can ring it and flash the headlights by pressing and holding your bike icon in the app.

Check out our tutorial video for maintaining your bike!

You can stop your rental in the application when you want, Subscription section, by clicking on "Cancel my subscription".

Then just follow the instructions : 

• return the bike to a place specified in the app (make sure you have at least 50% battery)
• take stock of the bike
• return the charger and badge RFID (if we gave you one) to a relay point (use the slip sent by email when the contract is terminated). The slip is to be stuck on the recyclable box that you will have received when you pick up the bike and to be dropped off at the post office within 7 days.

.