If you're an operator looking to improve user retention and loyalty, this one's for you! Here are 9 concrete ways to boost user retention with real-life examples.
Acquiring a new customer is 5 to 25 times more expensive than retaining an existing one.
We’ve all heard that statistic, and that’s why companies put such a huge emphasis on keeping existing customers happy. Bain & Company finds that increasing customer retention rates by just 5% increases profits by 25% to 95%.
As the graph below shows, we operate in an incredibly competitive space, so keeping users on your platform is paramount.
What's in the guide?
We've put together 9 of the best ways to boost user retention.
- Be first
- Maximize fleet uptime
- Right place, right time
- Fleet diversification
- Provide a great app experience (UX)
- Loyalty marketing
- Price & subscriptions
- Customer service
You'll also find strategies from some of the biggest names in the space, such as Voi, Lime, Uber, Cityscoot & more!
Download the 24-page guide here.